Shipping Policy

Last Updated: 09/11/2024

At The Pallu Story, we aim to provide prompt and reliable shipping to ensure you receive your sarees in perfect condition.

1. Processing Time

Orders are processed within [2-3 business days] of receiving payment. Orders placed on weekends or holidays will be processed next business day.

2. Shipping Rates and Options

We offer the following shipping options:

• Standard Shipping: [Delivery time & cost]
• Express Shipping: [Delivery time & cost]

Shipping rates are calculated based on the destination and total order value.

3. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor its status.

4. International Shipping

We offer international shipping to select countries. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the recipient.

5. Delayed or Lost Shipments

We are not responsible for delays caused by the carrier or unforeseen circumstances. If your shipment is lost, please contact us, and we will assist you in tracking it down.

6. Damaged or Defective Items

If your order arrives damaged, please reach out to us within [48 hours] with photos of the damage for a replacement or refund.

For further questions, please contact us at thepallustory@gmail.com.