At The Pallu Story, we ensure the highest quality in every product. However, if you receive a defective item, we offer a 3-day return and refund policy under the following conditions:

Return & Refund Eligibility

1. Only for Defective Products: Refunds or returns will be processed only if the product has a defect.
2. Defect Verification Process:
   • You must first send a clear video of the defect to our customer support team.
   • Our team will verify the issue and approve the return/refund request if eligible.
3. Timeframe: The request must be made within 3 days of receiving the product.
4. Product Condition: The item must be unused, unwashed, and in its original packaging with all tags intact.

Return & Refund Process

1. Report the Issue: Contact us at thepallustory@gmail.com or call +91 9101394194 and send a video proof of the defect within 3 days of delivery.
2. Verification & Approval: Our team will review the video and confirm if the product is eligible for a return or refund.
3. Return Instructions: If approved, you will receive return shipping instructions.
4. Inspection & Refund: Once we receive and verify the returned item, the refund will be processed within 7 business days to your original payment method.

Non-Returnable & Non-Refundable Items

• Products without a verified defect.
• Used, washed, or damaged products (not due to manufacturing defects).
• Items returned without the original box or packaging.
• Customized or personalized products.

For any queries, reach out to us at thepallustory@gmail.com or call +91 9101394194.

The Pallu Story – Tradition Woven with Trust 💜